by sam on 07/1/2005

The renovations are finally moving ahead, starting next Tuesday morning. It took forever to get the contractors to send me the correct insurance information, and then another two weeks to get the condo board approval (which, in real time is actually quite fast, but given my schedule, felt like forever). That finally came the other day, so there’ll be actual progress shortly. which means more pictures at some point.

So, in light of all of this, I make plans to take the bus to Ikea tomorrow (free shuttle!) to finally purchase my kitchen cabinets. But when I get online to check availability, every item I want to purchase is marked as not available. So I call customer service. And the first guy I speak to is completely unable to help me (kitchens are "beyond" him – you know, the guy who is the customer service representative at the Ikea shop by phone line). Apparently, even though the kitchen items appear in the catalog, with model and order numbers, they are not actually orderable anywhere but in the store. And if they’re not in the store, well, nobody knows what happens then.

The third person I spoke to was actually able to help me. Apparently the items are available in the store, they just get marked as not because the fronts are custom (sort of), so they have to be put together before the base cabinet with the birch door is actually considered in stock. And apparently they can order them for me if need be. Now how hard is it to actually get the first guy who answers the phone to know that?

I can never understand when stores seem to go out of their way to not let me spend money in them. It’s not like I was trying to buy a $20 lamp either. Anyway, buses start running at 10 tomorrow, so I’ll be visiting lovely Elizabeth, N.J. in the morning…

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